I paid them to help me repair my blower. They never did call me to tell me the status, (I finally called them to see about it) and they were unable to find the problem. In fact, they told me that the problem had been discovered and that I needed a new motor for my blower and it would cost almost the replacement value of the equipment. However, upon even a minimal inspection...it was clear to see that there was no real effort to repair the blower...the heads of the screws were still filled with dust and dirt where they stated they had removed said parts. I went home and disassembled the blower myself and discovered the problem to be a $2.55 part that I can order overnight for an additional cost of $5.93 for a grand total of $8.48! All in all, they charged me $45, never called me and then when I told them about my discovery, they told me they didn't believe me. they made me feel like a waste of their time, as if I had done something wrong. All I wanted was for my blower to be repaired. What was to them an inconvenience is my livelihood. I make my living with my tools and depend on them and the people I do business with to act in a professional manner. I was disappointed on every level. I own and operate a business and I am amazed they are still in business. Ordinarily, I am all for a little outfit and wen to them specifically because i was hoping for an old world experience where the customer's hard earned dollar means something. I was as wrong as I could be
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