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Businiess name:
Jasen's Fine Furniture
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Review by:
Guest
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Review content:
I am extremely disappointed in the response (or lack thereof) from Jasen's regarding a chair I bought there. The first time we had the
chair cleaned, two seams on the arms fell apart. On the phone, their rep admitted that this should not have happened but they said that the manufacturer indicated that the chair was no longer under warranty, (by two months). I contacted the manufacturer who
indicated that Jasen's should be able to help me. Instead, they
indicated that they could be of no service and that they would no
longer take my calls. This was the response before I even had a
chance to get combative! It was a horrible response to a relatively small matter that could have been worked out. They definitely lost this customer!
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