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Businiess name:
Sears Garage Solutions - Cleveland
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Review by:
Guest
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Review content:
Steve was a professional coming out to replace the 2 garage opener battery back-ups & adjust the doors. He did not have the batteries which are covered in my 5 year extended warranty as the Sears office and waranty departments clashed with no it was not and yes it was covered causing Steve to come out to do 1/2 the job as was scheduled. He now has to come back out with the 2 batteries in about 2 weeks or more once they come in to replace them and I will have to make another appointment and wait and waste another day to get them installed. Sears should inform their repairmen of the items needed for the job before coming out to the job and comfirming that everything is covered under the warranty as I did. This is incompetance on Sears part and not the repairman and a waste of my time and aggravation.
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