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Businiess name:
The St. Regis Houston
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Review by:
citysearch c.
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Review content:
This hotel has some of the most fascinating history; bordering on legend, really. People go to the bar (a phenomenon unto itself) and brag about how they've been staying there since it was the Remington Hotel (hence the name of the bar) or the Ritz. But, it's undergone multiple changes in ownership and management, and with each one something of its soul and grandeur is lost. I love this place and so it pains me to say that management seems to have all but lost touch with what made this place great, and that was the opulence, professional service and class with which everyone was treated: from the high-profile VIPs to vacationing couples just in for a long weekend. Employee turnover is too high -- it's rare that you're recognized anymore upon return, much less that your preferences are remembered -- and from what I can see, constant new management keeps tinkering with something that wasn't broken in an effort to ""improve"" it. That said, it is still one of the finest places to stay in the city with accomodations comparable to the Four Seasons, without the nuisance of downtown hassle or conventioners.
Pros: high suite availability, good spa, popular night spot
Cons: inconsistent hotel service and management, nearby train noise in the middle of the night
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