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Businiess name:
Pep Boys
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Review by:
citysearch c.
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Review content:
I took my car to them for new tires. I bought the car new, so these were the first replacement tires for the car. A year later I took my car to the dealership for repair. They informed me that the back tires were the wrong size (the ones Pep-boys installed). I contacted them about the problem, and they told me that I had to come in and wait (for possibly several hours) just to get a manager to look at the discrepancy - or I could drop off the car for the entire day. For obvious reasons - I couldn't do either of those things. They were completely unconcerned with the fact that their mistake put myself and my car at risk - and their only offer to remedy their mistake was to inconvenience me even further.
I ended up spending the extra money and took my car somewhere else. This other company had me in and out within 45 minutes.
PROS: Their location is convenient
CONS: Extremely poor customer service and workmanship
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