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Review content:
My husband and I have moved many times, including several international moves, and this was by far the worst experience we have ever had. All My Sons sent an inadequate number of movers for the job, grossly underestimated the time needed, spent 22 hours instead of the scheduled 9 hours to pack and load our belongings, broke or damaged over 30 items during the move, and lost at least 3 separate boxes containing clothing, books, and pantry items.\r
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When we first met with the company, the move-out job was estimated to take 9 hours, and I specifically asked whether that included both packing AND loading the truck, and whether we needed to set aside 2 days. I was told that the 9 hours was for both packing and loading. On our move-out day, a crew of 3 movers showed up and began packing. It soon became clear that they were behind schedule, and they started calling the office to request more movers. My husband also called, but we were told that there were no more movers available. The original crew kept packing throughout the night, and the job was not completed until the following morning, almost 22 hours after they had begun. \r
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This meant that many of our items were packed extremely poorly, in some cases literally thrown into boxes with no packing paper or packing materials of any kind. After 6 days of storing our items, All My Sons came to our new home to unload our belongings and reassemble our furniture. They did send more movers this time, but as our furniture was brought in, we noticed fresh scrapes and scratches on a number of pieces. Several bookshelves were cracked and broken. As we opened boxes and began unpacking, we found many broken items, including a number of irreplaceable items that we had either received as wedding gifts or acquired together overseas.\r
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We had over 30 items damaged, with massive evidence of incompetent packing. Many items, including an expensive printer and a small TV, were packed with no paper or wrapping of any kind. Most inexplicable is the fact that at least 3 separate boxes were either lost of stolen--containing clothing (including several pairs of expensive designer jeans), an entire bookshelf's worth of children's books, and a box of items from our pantry. When we called to ask about the missing items, we were told that they have no explanation for where they might be or how they could have disappeared.\r
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For this move, we went with the standard basic insurance coverage, thinking that our belongings should be safe considering the fact that we were moving only a few miles away and storing our items for only a few days. Now that so many of our items have been damaged or lost/stolen, we will need to submit a claim to recover a little bit of the expense of repairing and replacing our belongings. The maximum we can get is 60 cents per pound of damaged/missing items.\r
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In conclusion, our experience with All My Sons Moving & Storage was truly terrible, and we would NOT recommend their services to anybody.
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