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Businiess name:
Quality Custom Decks
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Review by:
citysearch c.
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Review content:
I?m very disappointed in the quality and service of Quality Custom Desks (QCD). First the positive, they did let me pay in 3 installments and they guys that came out were professional and did an ok job for the most part. However, DO NOT give them your credit or debit card number. QCD use sub-contractors to do their work and since (in my case) they don?t have any quality assurance personnel checking on these subs, then it?s a gamble on what type of quality you may end up with. After the deck was complete, I came home and I found a few defects that needed correcting. When I call the manager, he said he would come out, take a look and have the problems fixed; he never showed. I called a second time and he promised again, but never showed up once more. One month later when it was time for his last payment installment, I told him I would pay him when the job was complete. Well, he didn?t show again and he charged my credit card for the last payment anyway. Now, I?m constantly calling him to finish the work but he continues to lie about coming to complete the job. Right now, I?m in the process of trying to find a way to get this issue resolved. I?m also going to write a complaint to the radio station (WOAI 1200) where I heard the advertisement to let them know what type of shady businesses they are using as advertisers. \r
\r
6-29-09: Updated Review. As a follow-on to my last post, I was told today 6-29-09, that my warranty was voided on this deck because I did not get it stained right after it was built. Of course I didn?t stain the deck; I was waiting for them to repair it. Why would I spend time and money to stain a deck that could possibly be torn apart; it doesn?t make sense. Stay away from this company.
Pros: They let me pay in 3 installments
Cons: Poor Quality, Terrible Customer Service
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