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Businiess name:
Emb Management
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Review by:
Swed C.
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Review content:
We have lived in a community in Harbour Pointe, Washington for nearly 6 years. When we moved in to our Condominium community our home owners association (HOA) used another property management firm to oversee the property. Our ex-president and now an ex-resident proposed that we (our community) were being charged way too much by our property management company. The HOA deliberated for some time and decided to change to EMB Management of Bellevue, WA. It seemed okay in the beginning, but when an issue came up that needed attention, the representative, LJ Richards turned a deaf ear. We have had EMB overseeing our community for 4 years now. It has now become a precedent that if an issue should arise, we need to contact LJ Richards via email or phone and ask her to correct it. I will give some examples of LJ’s shortcomings in the paragraphs below, and then you may decide for yourself. Our HOA purchased a great deal of new mulch to help beautify our landscaping somewhat. Many of the residents here volunteered to distribute the new soil media throughout the property. I must say that it looked marvelous! I was sitting on my porch a week later and saw some young men (age 9 to 15 years) playing army with plastic nerf guns. Unfortunately, the youths were running through our newly replaced landscaping material. They trampled many of the plants and pulled branches off of the ornamental trees to use as camouflage. I also saw one of the boys deliberately jump up and down on one of the sprinkler heads. I went out and asked the boys to play elsewhere and they left, but my wife said they were back doing the same thing the next day while I was at work. I was in my home when I saw LJ Richards drive up one morning. I met her at her vehicle and shared my concern with her. In our brief meeting I explained what had occurred and showed her the damage the kids had done. I asked for her opinion in the matter and she quickly agreed with me and told me that what the kids were doing was destruction of property. I asked her i
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