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Businiess name:
Franklin Hills Health & Rehab
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Review by:
citysearch c.
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Review content:
I HIGHLY RECOMMEND.....that you do more research before choosing Franklin Hills. \r
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The nursing at this ""Skilled Nursing Facility"" was hardly skilled and the house physician was pretty much non-existent. Staff communicated to him via text and I never once spoke to him in person. My uncle did, and apparently that was a very pleasant conversation. Also when your own night nurse tells you she doesn't want to work there anymore and she is trolling your cousin to put in good words for her at other places, you immediately know something is up.\r
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They failed to pick up on blood clots in both my mom's legs because they were never very eager to refer her out for care. When I asked two different staff members about the swelling in her leg, they wrote it off as side effects from her stroke. I was told they would keep an eye on it but never once after the weeks she was there did they develop any real concern. It wasn't until she had a follow up with her neurosurgeon that she was given the proper attention. (Follow up I had to schedule myself) The neurosurgeon, even though she was not my mothers primary care physician, ordered the ultrasound that detected clots in both legs! I had to bring my mom back to Franklin Hills to arrange transportation to the hospital because she was told to get admitted immediately for treatment. I had thought they would want to know what was going on, but after I explained to the nurses on staff about the clots and that she may be gone for a couple days, while I was walking away they started to snicker. I understand she is not your mother, but at least do your job and show some compassion for your residents. \r
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I truly believe that it takes a special person to be a nurse and yes, there were a few diamonds mixed with the rest of the dirt clods. But after seeing my mother have a panic attack when thinking about the possibility of going back there, I know something was not right. The lack of response or pro-activeness from the medical staff was neglectful at best. If in doubt, start asking the staff because they sure aren't loyal or committed to this place.\r
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