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Businiess name:
Seaside Cycles
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Review by:
citysearch c.
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Review content:
Not sure what is going on with Seaside Cycles. We rented from them several times in the past and were always pleased with their bikes & price. However, this year we sent them a request for 5 bikes for Spring Break 2014 months in advance, but never heard anything back from them about the reservation. \r
On April 1, 2014 I called their business number to make sure they received our reservation - the phone line said ""the number you have called is disconnected or no longer in service"". We thought “wow - that's too bad they were a good company”. We had to book with another company because our trip was only 4 days away. We found another company online and they immediately confirmed our reservation and charged our credit card.\r
Then we showed up on Kiawah Island yesterday and found Seaside had delivered the 5 bikes without any notice or confirmation. I double checked the call detail on my cell of the call I had made on 4/1/14 and it was the same number listed on the contract they left. I immediately called the number on 4/5/14 and to my surprise someone answered this time. He could not give me an explanation about why the phone said disconnected, and he said they confirmed the reservation via telephone a day or two after the order was placed but he “would have to check their phone log”. WE NEVER GOT SUCH A CALL!!\r
I offered to pay a ""small"" delivery charge for their trouble, but I was told I would have to pay a one-day rental fee of $18.95 per bike. Are you kidding me - the rental fee for a whole week was $32.95 per bike!!! WHAT HAPPENED TO THEIR GREAT CUSTOMER SERVICE?? We were charged $97.00 and never even unlocked the bikes!!!\r
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