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Businiess name:
Michael's Toyota of Bellevue
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Review by:
citysearch c.
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Review content:
I went to Michael's last week for 30,000 mile service for my Scion. When I arrived there, I soon noticed that all employees were trying to help me if I look I was lost, not hosted and left alone. So far so good. When I was asked if I needed a ride to my work or home, I asked how long the service would take. My advisor was Jason, and he told me it will take a few hours, and if I would come back 3pm, it should be all done by then. So, I asked for a shuttle to go back to my office. He asked me to go to the waiting room, and I was told that the shuttle driver would pick me up there. When the driver showed up, he went to talk to another person who was in the waiting room and was about to take off. So, I said, I needed a ride, too. He said my name wasn't in the list. A bad sign. He mentioned that Justin already forget... So, I went to my office and asked the driver to pick me up at 3pm. He was right on time and was in front of my office precisely at 3pm. When I arrived at Michael's Toyota, I asked Justine if my car was done. He went out and look for my car and came back inside and told me it would take another 5 minutes as my car was being washed. I went to the waiting room again to wait for it. 1.5 hours later, I thought I saw my car coming into the garage, but I wasn't too sure. After another 15 minutes, the car was sitting there, so I went out to check out the license plate. It was mine! I went back to Justine if my car was done, he said yes it was out there. Such a bad estimator and not a good host. It was so ironic as I could feel that they all went to customer service training to service the customers better. He probably didn't go to the training. If the bad experience was because of him while others are doing fine, it is a shame.
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