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Businiess name:  Music Place The
Review by:  Julie H.
Review content: 
Huge disappointment! Be warned: Although they may seem friendly, if something goes wrong or if you are unsatisfied with a repair, they will NOT guarantee your satisfaction and will not refund your money! They turn nasty quickly. Our sad story follows, if you're interested: My son's clarinet needed a "complete overhaul" (new pads, cork, cleaning). To shorten our story, I will just say that when all was said and done, we'd spent over $150 plus a new case and wound up with a non-functional instrument. My son's teacher confirmed the instrument's faultiness, we sent the instrument back to TMP more than once, and they insisted there was nothing wrong, as apparently their "expert" never makes a mistake. They blamed everyone but themselves for the problem, from my "inexperienced" son to "inexperienced" teacher, and then it got worse. Not getting anywhere with TMP, I finally took the clarinet to another music store more than an hour from them (therefore not a competitor), thinking it needed a minor repair. Music store 2's tech reported that he'd never seen anything like it; there was excessive glue, the pads were not seated properly, and the instrument was leaking air and could therefore not produce sound effectively. Music store 2 said TMP should repair the thing or give us a refund. "Don't they guarantee their work?" they asked me. Otherwise, Music store 2 would have to strip the thing and start from scratch. Bringing the instrument up to playability would cost us $250. I contacted TMP (manager Ken) and they disbelieved the report from music store 2. I urged Ken repeatedly to connect TMP tech ("Dave") with the other tech, so they could talk, but TMP refused. In the end, TMP was very unprofessional, very rude, accused music store 2 of trying to turn a profit, implied I was fabricating the whole thing, and more. Not nice. Bottom line: I urge you to STAY AWAY from this business, especially for the purposes of instrument repair. Go somewhere where they know what they're doing & have respect for their customers.

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