Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Public Storage
|
|
Review by:
citysearch c.
|
|
Review content:
I went to visit my storage unit today and forgot my passcode to the gate. I went inside to ask the manager for assistance. Dominic, the manager, asked for id, which I didn’t have so he said to come back when I had ID. As I walked out I remembered the code and went to try it. It worked! Dominic ran out of his office and said I had to leave the property or he was going to call the cops! Why?! I asked. \r
\r
He refused to let me on the property even though I didn’t need his assistance, had my pass code, and had the keys to my unit! Normally you don’t need ID to access your unit and as Dominic and I were talking, several other people walked on by, without the need to show id.\r
\r
I didn’t understand why Dominic was being so rude to me. Refusing to offer any assistance, telling me to leave, and threatening to call the cops. Not only was I polite, but I refrained form cursing at him, punching him, or otherwise causing damage the property. \r
\r
So I walked outside and I called the Public Storage toll free number and got a nice lady on the phone who had to call not only the property manager but also the district manager in order for Dominic to let me through.\r
\r
I can understand the need for ID if asking for account details. But refusing me to enter after his assistance was not needed, was insane. The only words out of his mouth was to leave the property or he was going to call the cops. While I was on the phone with Customer Service, Dominic ran inside his office, locked the door, and refused to answer the door. Thats not how you treat a customer. \r
\r
This was a horrible customer experience and Dominic could have done a lot better. I can see why this guy thinks he needs to lock and hide in his office. He leaves a lot to be desired.\r
\r
Not only am I disappointed with the customer service I received from Dominic, but Im concerned that this guy is the one I have entrusted to oversee my storage space. I have begun looking for alternative storage space and would advice others to seek storage someplace else.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|