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Businiess name:
Fosters Urban Homeware
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Review by:
citysearch c.
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Review content:
I love Foster's for their funky products and reasonable prices. However, as someone who shops there consistently and makes consistent purchases, the customer service is much less than stellar. Without a doubt some of the employees who work there are some of the most sullen and un-helpful EMO people I have encountered, which ruins a lot of the atmosphere of such a great place. On more than one occasion, I have asked a question of the salespeople regarding a product and gotten a snippy response. I inquired about a table I liked and they told me it wasn't for sale, said it was special order, and then turned and went back to chatting with the other employee - and wouldn't offer me any more information on it. I asked to purchase the store display of an item since it was the last one and they made a big stink of repackaging it in the box for me (it was glass). I bought curtains and asked about their return policy on them in case they didn't work and they arrogantly told me that maybe I should figure out exactly what I wanted before I bought something so I wouldn't have to return them. They made it so difficult for me to register there for my wedding that I changed my mind and didn't register there!
They are lucky they have such good product (it keeps me going back) as it must make up for their lack of customer service!
Pros: Great products, space, location
Cons: customer service and employees
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