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Businiess name:
Perfect Lawns and Landworks of Austin
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Review by:
citysearch c.
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Review content:
Perfect Lawns presents an impressive capability and service. I met them at a home show and had them do a proposal for my yard. I contracted with them to both redesign my landscaping and for monthly maintenance. The landscape designer was consistently late for meetings (total no show twice), promoted plants that deer ate about as fast as they were put in the ground and became very non-responsive to my followup calls that the work not measuring up to their proposal. The management team met with me once and also quit returning my calls once I explained that I was unhappy with the design and the results of $6000 worth of design and plantings (the company president said he was too busy to meet with me when i requested to come meet him). I kept the maintenance service for several months but they also proved to be more interested in selling more services (eg: mapping/repairing sprinkler systems that didn't need repair) than they were in doing a good job of basic yard maintenance. There is a different manager responsible for mowing, for trimming, for fertilizing, for irrigation , for scheduling services - so many, in fact, that it's very difficult to actually find and talk to the right person when you have an issue with their performance. In the end, I cancelled their service because i was paying top dollar and getting mediocre service at best. I would suggest you ask around before contracting with these people - I've since discovered that 3 people I know have also had bad experiences with Pefect Lawns and would not recommend hiring them.
Pros: Professional presentation
Cons: Very poor response to customer complaints
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