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Businiess name:
Foothills Pediatric
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Review by:
citysearch c.
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Review content:
My wife and I have three children (a 3 year old boy and 10 month twins (1 boy, 1 girl). All of them are patients at Foothill Pediatrics and we were referred by our mid-wife when our first was born. \r
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My initial interactions with Dr. Conti and his office were positive. Dr. Conti is a great guy with excellent bedside manner and is an all around good doctor. My wife usually takes the kids and she has had good interactions with the other doctors in the practice as well.\r
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Unfortunately, today I had the absolute worst experience I can recall having in a doctor’s office in my life. (Parent or as a patient).\r
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To give the proper context I want to provide all of the facts regarding my visit.\r
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- One of my twins had a fever and I set an appointment on Saturday at 10:20 am at Siena\r
-My family's health insurance is covered by my employer\r
-My oldest son was seen by Foothills one week prior to my visit today and was seen at the Southern Hills office\r
-My wife took her ID and my oldest son's insurance card and was seen with no problem\r
-Today, I did not have my twin son's insurance card with me (my bad)\r
-I went home to get the insurance card after there was some issue with the dependents not appearing under my account as active (bad job insurance company)\r
-At this point the staff in the front said the only way we could be seen is by paying $150 and that if I didn't I should go to Quick Care\r
-After a calm back and forth and my knowledge that the office was closing at 2, I paid the $150 and went back to be seen\r
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I liken my experience to getting to the altar and telling my fiancé that I lost the ring and she refusing to get married unless I run to 7 eleven and get a replacement for the ceremony. (Really??? Really??? Keep the receipt though because when you find it you can take it back. 3 years and we have come to this. \r
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My concern with this aspect of my experience was that one of my kids was seen at one office and seen with no issue with the exact same information that was presented today and no issue was raised. To an extent my frustration is more directed to my insurance company; however, I am as frustrated with Foothill that no policy or procedure is in place to work with a family that has been patronizing their business for nearly 3 years and has consistently shown an ability and willingness to pay for services rendered. I was willing to chalk this up to a misunderstanding and give a call to the billing person and discuss the issue and get it resolved. I am business person and I understand the need to protect yourself. This could be viewed as out of the control of Foothill.\r
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The second phase of my interaction is what really caused me to begin to look for another doctor. Immediately upon setting my son's carrier down on the floor, a voice behind me says ""Medical conditions?"" Taken aback at the abruptness and lack of greeting to me or my son, I asked the medical assistant to repeat his question. With an indifferent air he repeated himself and I replied with, ""Hello my name is Alex and this is my son P. he has a fever and it sounds like you have some questions that you would like to ask me"" He begrudgingly introduced himself asked the questions and went on about his business. Fortunately, my actual visit with the doctor (not Conti) was good. However 1 out of 3 good experiences does not cut it. I don't go to Wal Mart because I don't like feeling like I am in a factory and I won't go back to foothill because I now feel the same. Customer service is absolutely in your control. I am just a number to my insurance company I get it, but I don’t and won't accept being a number to my doctor or their staff.\r
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Pros: Dr. Conti is a nice guy
Cons: Billing and medical staff have a poor service culture
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