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Review content:
I've only used Stage Road for boarding, but we've brought our two dogs there 3 times now. We won't be back. The first two times we picked up our dogs, they were soaked in urine. They smelled horrible. The third time I shelled out the $42 to have them bathed before we picked up. However, when I tried to call to check on them, the line was busy. It was busy for hours!! I finally gave up. Then when I went to pick them up, the lobby was packed with people, and it was 4:30. There were 2 women behind the counter, and they were stressed. They were snapping at people left and right. I said I was there to pick up, and she told me I had to sign in and wait. I explained that I didn't have an appointment, and she said it didn't matter why I was there, I had to sign in. And she wasn't very nice about it. So, I signed in. Immediately after I signed in, a woman stood up and looked at the sign in sheet. She then yelled, ""EXCUSE ME!! YOU'VE CROSSED MY NAME OUT AND I'VE BEEN HERE FOR OVER AN HOUR!!!"" The whole lobby groaned, and the women behind the counter looked defeated. They took care of her, but it made everyone else in there upset. So, I sit there for 26 minutes before I can get my dogs. During that time, I tried calling them on my cell. It was busy the whole time. Then when I was at the counter, I realized that they had the lines on hold, but there wasn't anyone on the line. They had essentially turned off their phone system. I hope no one had an emergency, cause they weren't answering. I'm not saying it's the fault of those poor women behind the counter. It's management. There needs to be at least 2 more people back there. Maybe one just for the phones. Hire a staff!! Everytime I've been there, it's been bad. This time was horrible. Never again. I hope you can fix them problem because I hate to see businesses fail, but you're going to unless the problem is solved.
Pros: Convienient location for us country folk...
Cons: Short staffed and over worked.
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