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Businiess name:
Austin Mobile Glass
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Review by:
citysearch c.
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Review content:
Mobile Glass appears to be a co-op, a network of sorts.
First and foremost, my windshield was replaced quickly and efficiently by Mr. Esparza - he knows his craft, and did the job with precision and professionalism. I've lived in the auto repair business, and this was not an easy piece of glass to remove and replace. He did it well, and paid attention to the details.
The installation of the new windshield went as well as can be expected, and I have no complaints with the service, and would highly recommend Mr. Esparza.
So, install and glass contractor aside, keep in mind that this appears to be a co-op/network. The jobs are solicited via the web, funneled in to a central office and parceled out to the contracted installers. The online ""quote"" tool is lacking, however. Sure, the tool gave me a quote. I received a call from a sales and scheduling agent soon thereafter, who told me that if I had the auto dimming mirror the glass would cost $70 more. They had me over a barrel, but the price was still reasonable, and I'm satisfied with the repair work at this point.
That said, since I have contacts in the business, I'll be calling them to verify that there is a special piece needed for the front glass on my model as opposed to one without the electrochromatic mirror. I'll go from there. My review and rating could change accordingly.
Bottom line?
1.) As in any business, the front line folks who do the work are the most important factor of Customer Satisfaction and can make up for other shortcomings. Mr. Esparza did a good job and was exceptional to deal with.
2.) I have a new windshield.
3.) The price was ok, but not what I was quoted originally by the online tool. See item #1.
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