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Businiess name:
Scott Jaguar
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Review by:
citysearch c.
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Review content:
Horrific service dept -- Dropped it off the night before because I needed it by noon -- at 5pm they hadn't even called. I finally called them and got the runaround but was assured it would be done in the morning. Soooo 30 hours later (to do 1.5 hrs of labor) I pick up my car and the check engine light is STILL on -- did the tech not bother to look at the glowing orange light on the dash? (plus $400 for 1 spark plug and wire)\r
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After an irate call from me, they agree to pick my car up in 2 days to fix the problem and then return it my work -- Friday rolls around and no Scott jaguar, no call, zero.\r
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Other little issues with lack of service: they write this nice ""courtesy report"" (aka what ""optional"" work can we charge you for). They tell me my oil is dangerously low -- if you guessed the mechanic would put a quart in (common sense) so as not to damage the car before returning it, you would be wrong. \r
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When you pay $100/hr for labor you expect a level of professionalism that I just never saw from them.\r
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