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Businiess name:
Cinemark Tinseltown USA
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Review by:
citysearch c.
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Review content:
After catching a matinee with 2 other people in the theater, my aunt left
her wallet underneath her seat. She went back about ten minutes after
noticing it wasnt in her purse and it had been turned in by an employee
named "Richie" who had cleaned the theater after we left. To her chagrin,
all of the money that was in her wallet had been taken out.
She tried to call the theater to speak to the manager to let him know that
whoever had turned in the wallet had most likely stolen a large amount of
cash from it but the phone number was a broken recording. So, I went to
the theater to get the manager's name and a direct phone line.
To my annoyance the manager "Hunt" displayed completely insulting and
unapologetic customer service that has left me fuming and frustrated. I
explained the situation to him because I wanted him to know that we were
the last to leave the theater so it was more than probable that his
employee had taken the money before turning in the wallet. This was not
in an attempt to recover the money, but to let him know that he was
employing thieves. He was rude and did not even state that he would look
in to the situation.
This happened around the holidays at a time when the money meant a lot to
my relative. Unfortunately, the management and some employees of this
theater are inconsiderate and ravenous. BEWARE!"
Cons: Customer Service, Management
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