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Businiess name:
Lothar's Watch & Clock Repair
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Review by:
citysearch c.
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Review content:
DO NOT GO HERE unless you are a glutton for horrible customer service. My wife brought in a watch to have serviced for her elderly father. The date dial was unresponsive to being turned. The watch also needed to be cleaned. Lothar took the time to show her the dial turned but then, when she asked to watch it again, he became unhinged telling her she didn't ""get it"" and refused to show her. When she mentioned she would like it cleaned he said, in an annoyed voice, that these watches could not be cleaned. When she asked for the watch back and was leaving, he called her an idiot to another customer.\r
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We took the watch to Fast Fix at the Avenues Mall - all was shown, cleaned and made to shine. Somehow they knew how to do it - Lothar didn't. When I called to complain, Lothar told me not to make a big deal about it and hung up. Seems he could have taken that same advice himself and I wouldn't be typing this. \r
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If this is the experience you crave, Lothars your man. If you demand a higher customer service, go to fast fix.
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