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Businiess name:
Splash Ultra Lounge & Burger Bar
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Review by:
citysearch c.
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Review content:
We had a dinner reservation for last night for a party of 7. The reservation was made a month in advance. We even called the day of and told them we would be 20 minutes late. We also had multiple communications with various employees prior to last evening.
We showed up and were told we would not be allowed in as they are ALWAYS closed on Saturdays and NEVER make reservations. This was a surprise to us, as NEVER during any of our communication did the establishment EVER relay that information to us. The promoter at the door was a jerk and rude. The person who picked up the phone was clueless. The manager hid behind the excuse of being 'busy.'
I have been to numerous restaurants, bars, lounges, clubs, throughout the world. And I have to say that this place is the most unprofessional place I have ever been to. The staff and management is just rude. They acted like it was our fault when they had numerous opportunities to contact us and let us know, but chose not to.
I've been here before and was not impressed. But last night was my sister's birthday. This place just put a damper on the evening. Of course they didn't care because why would a business that caters to customer service care? The only customer service they cater to is their over inflated ego of self importance.
We ended up having dinner at Sel de la Terre, which is 100x better food, and went out somewhere else.
Splash.... never again. And I will tell everyone never to patronize your establishment.
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