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Businiess name:
One Enchanted Evening
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Review by:
citysearch c.
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Review content:
THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!!! My daughter and some friends went to enchanted evening this past weekend to look for prom dresses. We had heard they have a great selection to choose from. Indeed the selection was very large- but I WOULD NEVER GIVE THEM A DIME OF MY MONEY! The owner and a few of her sales associates were present and NONE of them thought it was important to be polite let alone helpful. We were greeted by a girl at the front desk that handed us rings. We had never been there before so we were unsure what to do with these shower hooks they call rings. The concept was admirable- but an explanation that we were ring the proper dresses and then have an associate take them to the back fitting area would have been nice. There was also a system to sizes, designers, etc that we were left to figure out on our own. Once we did ring the dresses we were interested in, the sales associate that assisted my daughter was down right rude!! The moms are not permitted in the dressing area and I can see that the management would have concerns with moms breaking zippers, damaging dresses, etc. But my daughter waited 10 minutes standing in a dress that she needed assistance getting zipped properly- then the owner herself walked into assist my daughter, attempted to pull a zipper up, threw her hands up and said the dress is too small it doesn't fit. A younger(and may I add the one of the few nice sales associate) said to my daughter that her dress would definitely zip and helped her. But she wasn't our sales associate. My daughter came out and felt a little discouraged. My daughter is no way over weight. SHe is very muscular and a size 8 versus a 2 and felt as if the owner was telling her she was overweight by the way she was spoken to. I asked another sales associate if there was anyway I could help my daughter then next time and I was told absolutely not- very rudely may I add. Many of the other moms standing around me and a dad that was there as well were commenting on how ignorant all but 2 of the girls working there were. Many were talking about going back to Babettes in Bridgeville because of the excellent customer service they had received there. We had a dress that was too large and asked the sales associate if there was a different size in the store and I was very curtly told no. The lady standing next to me even commented, "" She could easily said, No Im sorry"" or ""let me help you find something else that you may like"". My daughter had a dress on that she did like and we actually had to ask the very rude sales associate if there were any shoes we could try on with it and she rolled her eyes at us!! I was getting ready to spend at least 700 plus$ in your store and you're going to roll your eyes at me?? Seriously?? Lastly, the owner herself was complaining about the kids trying dresses on and leaving shoes in the dressing rooms, etc- out on the dressing room floor where every one could hear. The dresses are pricey which I would care at all about if we were treated with respect! The alterations were outrageous compared to the other boutiques we have been to! And the customer service was downright AWFUL! I have been in management and run a business for a long time and my philosophy is always treat the customer with respect. We are very friendly, kind people and I was appalled at the way we were treated!!!
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