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Businiess name:
Agliolio Fresh Pasta & Wine Br
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Review by:
citysearch c.
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Review content:
My family and I just tried to have dinner a Agliolio's restaurant. It was HORRIBLE!!! My son ordered a pizza, which he couldn't eat and I ordered the stuffed shrimp which made me throw up. I spoke with Bonnie the general manager on the phone and she was very rude with me. She made me feel that it was my fault that the food was not to my liking. I then received a call from the owner Donna and who also seemed to be upset that I didn't like their food and hung up on me before I could explain what was wrong with the food. I can't believe the other reviews on this page that say this restaurant is great. It is the worst food I've ever had and if you try and complain the management won't listen and takes offense at the complaint. Very bad experience!!!\r
Email response:\r
I was so looking forward to having a meal in your restaurant. I had heard such nice things about it. It's really to bad that you didn't show this type of concern last night when I tried to speak with you on the phone. I did not hang up on you in fact I heard someone say " You won't ever please him so just hang up". But that is beside the point. I did not want to try and Get something from you. My wife, my son, and I all became physically ill from the food that we were served in your restaurant. As a business owner I would think that you would possibly want to hear if your clients were getting ill. My mistake I guess. I appreciate you wanting to try and bring something else out but maybe you don't understand that when your customers are becoming ill to the point of throwing up, the last thing on our minds was more of the same thing that affected us in the first place.\r
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So when I can't reach you on the phone and try and contact you by email I get the email below. No apology, no sympathy, no compassion for my families health or welfare. Just sarcasm and slight. Did it not occur to you in the least that we might have a valid complaint? That we might have been served something that wasn't right? That could possibly hurt or affect our health?\r
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Here is the violations that your restaurant has received. I'm sure that you might recognize them. I didn't make these up! These are yours from the last three years you have been in business. the data was taken from City-data.com.\r
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Observed reuse of single-service articles. FOOD STORED IN LARGE OPEN CAN\r
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Critical. Observed toxic item stored by food. Corrected On Site.\r
No copy of latest inspection report.\r
12/28/2010 Routine - Food Inspection Completed - No Further Action \r
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Plumbing system in disrepair. MOP SINK NOT DRAINING\r
Carbon dioxide/helium tanks not adequately secured.\r
2/8/2010 Routine - Food Call Back - Complied \r
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Critical. Observed raw animal food stored over ready-to-eat food. RAW MEATS AND SEAFOOD OVER DRINK ICE\r
Critical. No proper chemical test kit provided for measuring the concentration of the sanitizer solution used for wiping cloths.\r
Observed residue build-up on nonfood-contact surface. DISHWASHER\r
Critical. No proof of required employee training provided. All public food service establishments must provide the division with proof of employee training upon request, including, but not limited to, at the time of any division inspection of the establishment. Pro This violation must be corrected by : 1-7-10.\r
11/4/2009 Routine - Food Warning Issued\r
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There's and old saying that a customer that complains is a customer that is trying to make your business better. That bad publicity spreads to ten times more people than good. My family had a bad experience in your restaurant and when I tried to voice our concerns you threw it in our faces. I'll say it again, shame on you.\r
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Email I receive from your restaurant last night:\r
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You may find this link helpful in filing a restaurant. related complaint.\r
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https://www.myfloridalicense.com/complaintwizard_cont.asp?SID=\r
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Thank you for your comments/question/suggestion about our site.\r
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http://www.pbchd.com/imunz/immunization.html\r
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http://www.pbchd.com/centers/healthcenters.html\r
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http://www.pbchd.com/stats/permitting/permitting.html\r
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http://www.pbchd.com/press/press.html\r
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telephone 24 hours a day/365 days a year.\r
http://www.211palmbeach.org/\r
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Webmaster \r
___________________________\r
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Palm Beach County Health Dept.\r
Mailing Address\r
P.O. Box 29\r
West Palm Beach, FL 33402\r
561-840-4500
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