Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Dollar Rent A Car
|
|
Review by:
citysearch c.
|
|
Review content:
I was very disappointed when I arrived in Austin to find that my car was not ready and it took a while for the clerk to figure out what to do. Many things were promised during the transaction: I was told that I needed insurance even though I already had insurance, I was told that the toll road cost in Austin would be given to me (and made to believe that this would be at no extra charge). When I returned the car, all kinds of extra charges were added to my bill (which was very different from the quote received online. The clerk gave me a receipt and a phone number to call to dispute the charges. \r
\r
I was able to talk to a customer service rep, by phone (Christopher) who took off the ""flat tire"" charge (whatever that is) and he told me he owed me a $50.00 refund since I had been overcharged for the cost of the car. \r
\r
Now, I am back home and have a $51.80 charge as a separate entity on my credit card bill. I have called multiple times to the Dollar Rental location in Austin. And, have been placed on hold for over 20 minutes!!!! I have been unable to talk to anyone about this situation. \r
\r
I know that I would never recommend Dollar Rental. And, I am unhappy about the type of customer service that I received. As Christopher told me over the phone on April 11, 2011 ""Dollar Rental is in the business of making money."" It looks like that is true; they do not appear to be in the business of customer service.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|