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Businiess name:
Wyndham Garden San Jose Silicon Valley
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Review by:
citysearch c.
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Review content:
I have stayed at the Holiday Inn Twice! Both times we had problems with the rooms. The first time it was the room that was dirty (used condoms on the floor, found by my grandchildren) they did not come in to clean the room until 10:30pm.
On July 3,2011 I also reserved 2 adjoining rooms. The outside of the Hotel was a mess. The plants and trees were all dead. The inside was being remolded and was okay. They workers kept it nice and clean.
The girls at the front desk did not seem to know what they were doing! It took two of them to figure where we were supposed to stay and how to charge us. I ended up getting overcharged for the rooms and to make matters worse I was double charged.
When I called them, I left a message for the someone to call me back. They said it would be in a half hour. Well one and a half hours later I had to call. They would not put me through to the manager. They even hung up on me. Mind you I was not that upset at that time. I just wwanted to get someone to take care of the problem without me having to tell 5 people. Give me the right one the first time.
I finally got the desk manager and she wanted to call me back, I told her no I would not take that chance. She said she would look it up and call me back. Now I am waiting for her call. Wish me luck!
Now mind you the hotel was being remodeled and that was fine. But the pool area was dirty! There were glasses on all of the tables and towels laying around. (actually we should pick up after ourselfs). the water was not clean and not clear.
We did take our towels out of the rooms with us and took them back in. We asked the desk for clean ones and we got them right away brought to our room.
It was 1:p.m. when we were in the pool.
this Holiday Inn is the olny hotel close to my brothers house. But believe me next time will stay somewhere esle. I might have to drive further but maybe I will have a better stay!
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