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Businiess name:
Mountain Empire Veterinary Services
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Review by:
citysearch c.
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Review content:
I agree with other comments- they deserve 0 stars. We dropped our dog off for a simple sperm donation. My fiancee volunteered to stay with our very excitable male pittbull but they said it would be fine. After hearing from the owner of the female we were breeding with that our dogs were ready to pick up- note that the vet did not call us when he was done- my fiancee returned to pick up our dog. They let us know that he had ""hit his chin on the kennel"" and may be sore. However, when we got him home we realized that he had broken a toenail above the quick. Later, after he refused to eat dinner we looked in his mouth and saw a 1 inch cut on his gum that was extremely swollen and obviously painful and the tooth in front of his canine was broken about halfway down. Furious, we called the next morning and the receptionist said that it was in the notes that they cauterized his toenail because it had bled so heavily and were aware he broke his tooth because he had also broken the kennel. She said she would get more info and call back and suggested we come in for ""ointment"". We wondered if the had been aware of his multiple injuries, including permanent tooth damage, why they didn't give him the ointment when we picked him up! When she did call back, it was with a scripted defense and she tried to say that maybe ""he fractured his tooth when he had lock-jaw (which is a myth btw) and broke it and cut his gum while chewing on a bone at home"". Really, after admitting during the first call that she knew exactally what we were talking about? So in summary, they knew that my dog incured injuries while in there care including a severely broken toenail that had been bleeding uncontrollably so they had to cauterize it (painful I'm sure), broke a tooth (permanent damage), and has a noteable cut with extreme swelling on his inner lip/gums and neglected to inform us when they happened and when we picked him up.
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