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Businiess name:
L & M Tours
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Review by:
citysearch c.
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Review content:
This is a very unprofessional company and I have no intention of ever using them again. I booked 2 separate trips with L&M and paid them in full. But a week before each departure, they called to tell me they were canceling for “lack of interest.” It was very aggravating because each time, I had to go through a lot to get the days off from work.
Eventually, I did travel with L&M on a one-day outlet shopping trip to PA…. of which I expected to be transported in the standard 50 seat tour bus. Instead I was picked up in an old, dirty, musty smelling, 10 seat passenger van! Including myself, there were a total of 7 passengers. There was no leader/tour guide, only the driver (who was Chinese and spoke very little English). And, there were also no seat belts for the passengers either.
The final straw with L&M came a few months later when I called to ask some questions about their trip to Block Island. A rude btich named June was so curt and snooty with me that I hung up on her and decided never use L&M again.
Pros: they offer a lot of trips
Cons: they cancel a lot of trips
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