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Businiess name:
The Perfect Dress
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Review by:
citysearch c.
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Review content:
?I am a wedding planner in Central Jersey and have recommended this bridal shop previously, but I would NEVER let one of my brides or their bridal party come to Perfect Dress again.
I recently became a customer as a bridesmaid for my cousins wedding. I don't find it neccessary to let the shop know what my profession is since they should treat all customers with the same regaurd.
Although I am a size 2 in street clothes, the sales woman recommended I get a size 12 dress. According to their measurements some how my size 2 hips could only fit into a size 12 dress. I know all dress must be altered so I agreed. But this particular design was a halter top with intricate pleating at the chest and close to imposable to alter with out taking the whole dress apart. As professionals they should have understood how complicated this top was, a size 12 with DD cups would never work for me. I went to three separate seamstresses and they all said it would take countless hours and close to $200 to alter. The dress itself is worth $200. $400 is an unacceptable amount to spend on this type of bridesmaids dress.
I called the store to let them know what these seamstresses have told me and the manager told me some how all the seamstresses had no idea what they were talking about and just trying to con me. She said to take the dress to their recommended seamstress. The seamstress took in 3 inches on each side and said there was nothing she could do about the top with out taking the whole dress apart. The Perfect Dresses own seamstress told me I should just buy a new dress because this will never fit me correctly, just too big. She did take the sides in and had to pull the fabric so much that the pleats are distorted and sticking straight up instead of laying flat like the design calls for.
As a business woman in a client based business myself, I always hope that if my customers are unhappy that they come to me and allow me to fix the problem. I called the store and spoke to the manager Tara and she told me its not her fault I didn't want to spend the money to fix the problem. Although the problem was they ordered a dress 8 sizes too big and reassured me over and over again that altering it would be no problem at all. I do not find it surprising at all to see another bad review for her below since she was quite sarcastic with me as well.
Now that I know how they treat customers I will not be recomending them to my customers again. I also plan to let the other wedding planners in New Jersey that I work closely with, know about my experience.
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