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Businiess name:
Park Manor of Quail Valley
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Review by:
citysearch c.
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Review content:
My father was there December 06-February 07 for recuperation from the surgery for an abdominal aortic aneurysm rupture. At 86 it was a miracle (5% survival rate) that he survived (Dr. Vargas is a great surgeon). The therapy staff was great and most of the nurses seemed to be caring and knowledgeable. But there weren't enough of them. I happened to be in the room when my Dad's roommate had a seizure and had to go after help when the call thingy didn't work. My biggest complaint is the business office, they won't send the proper paper work to the Long Term Care Insurance company to credit my Dad's 3-month waiting period. After numerous calls from the home health people, me and the insurance company, still no response. At 89 he may need that care and we shouldn't have to pay for it because these people were too lazy or inept to do their job. I have heard they are under new management so I am going to try again. I would check them out a lot more closely if I considered using them again. They seemed fine for simple getting-back-on-your-feet therapy but not for life threatening care. And his clothes kept disappearing when I wasn't fast enough to take them home to launder.
Pros: Pretty place, good therapy
Cons: Not enough staff, business office inept and unresponsive
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