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I can't believe this place is still in business??? This was truly the worst service I have ever experienced in my LIFE!! I live in Frisco and have visited the Chaucer's in Frisco once, which the food was good and the service was good, but my visit to the Addison, TX Chaucer’s location was a NIGHTMARE! The management is obviously so incompetent that they can’t even have a decent adult conversation to address and defuse small and I mean small issues. \r
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On Friday night 1-17-10, there were 6 of us friends, 2 ordered food and 4 of us ordered drinks, we received our food and drinks. Shortly after we received our food and drinks, 1 friend, who was eating her food, accidently spilled her glass of water onto the floor. She explained to the waiter that her glass of water had spilled; we need to get it cleaned up and get another glass of water. The waiter proceeded to explain that their POLICY indicated that after 10pm they could not serve water (only sale $3 bottle water after 10pm). OK…I’ve owned a restaurant once and understand some of the struggles with people coming to a facility and taking up space and not spending money. BUT, we’ve just ordered plenty food and drinks and still ordering drinks, you’ve already rendered a glass of water with her food, and now you can’t provide her another glass of water b/c of an accidental spill??? I’m talking about replacing another regular glass of freaking tap water. \r
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Our friend asked to speak with a manager, indicated that OK, I understand your “no water” policy, but you’ve already provided me water and I’d simply like another glass of water with my meal that you can plainly see the whole glass fell on the floor. Long story short…the management abruptly told her “NO”, when my friend told him that was ridiculous, he left her standing there and called the POLICE. He had the Dallas and Addison police come out to remove this 1 female friend over a glass of water, ARE YOU KIDDING ME?????. There were at least 8 police officers, 3-4 bouncers at our table….all b/c of this GLASS of WATER? No…lets get real here…….Chaucer’s management call the police because we were dinning while BLACK and had complained. Mind you….we DID pay for bottle water, for our meals, and for our drinks (we are all professional adults with jobs and money is not an issue, but we DO know BLANTANT racism when it occurs). The manager demanded the police give our friend a citation that says she will never come to the restaurant again (like she would want to anyway???), but did not indicated on the citation what reason the citation was given for. There was no indication of “disturbing of peace” or anything like that. We all stayed calm, spoke normally and profession to the wait staff, management, police, but at the same time, letting them know our frustration and disbelieve of all this DRAMA over not wanting to provide our friend with a simple replacement Glass of Water. OMG. I plan to make sure that this experience and complaint reaches Chaucer’s Corporate Office, the Addison & Dallas Police, Local News, and spread the word on this type of discrimination and poor service from this Restaurant to everyone I know. We were not asking for any special treatment….only to be treated with the services we were paying for, including customer service and to be treated fairly.\r
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