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Businiess name:
Hilton Furniture
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Review by:
citysearch c.
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Review content:
ticket# 058243\r
\r
I bought mattress - and I was very happy with the purchase. Mrs. Flor was great to me. She answered my crazy questions to the mattress I fell in love with. She showed me a varity of selections - did not feel some one was taking my space nor my air.\r
Anyway my issue came when the mattress was not delivered. I had a time frame, no one ever showed up, nor was a call made to me. It was a day before Easter so I was exited to sleep like a baby... DID NOT HAPPEN. I made a call and was told that everyone was running behind schedule. I understood and made a diffrent appointment for the fallowing weekend. STILL NO CALL & NO SHOW....FELT LIKE AN IDOT!! I did not call this time. I was so upset and just wanted to give someone a piece of my mind (not with kind words) but I did not. I went to the store the fallowing day to cancell my order. I still very upset - but Dough (the manger) was very sweet and kind, apologized over and over. There where excuses and we are all human (I guess) mistakes are to be made. He spoke to me and understood my fustration. My mattresess where delivered that day - I slept like a baby.. \r
THANK YOU -- Dough \r
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Everything would have been perfect if it was not for delivery.. This one definitly fell throu the Cracks.
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