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Review content:
We moved out of the worst landlord experience I have ever had, including renting an efficiency in New York and renting in an area of Dallas that didn't require identification to get an apartment. It wouldn't be hard for 512 Realty to be a step up. And, okay, they're NOT as bad as Barkley Properties, but they still only get one star.
From day one, I knew we were in trouble. When we walked in, the doorknob on the utility closet was hanging off by a screw. The back window was cracked. The last tenants had left dishes in the dishwasher. There was a screen dangling out of the window frame. I have no idea who walked this apartment or how they decided it was ready to rent, but I reported all of these problems, as well as the fact that toilet water was leaking all over the bathroom floor, on day 1. We got a response for the dishes and the toilet. Eventually, I managed to get someone to fix the doorknob. 3 months later and multiple reports (including one directly to the owner) later, no response about my broken window.
Headliner problems:
- Random power outages as a result of an out-of-date breaker. It took a week of calling - eventually culminating in me contacting the owner - to get this fixed. There's nothing like being asked if you can ""stick it out"" for a few days when you have no AC in July in Texas and you've already been ""sticking it out"" for days.
- Leakages. The utility closet proceeded to leak water all over the hall and under the wall into our bedroom. It took a months worth of calling and pestering to get this fixed. There is still a leak in the ceiling of the shower, which I've reported, but it's small enough that it doesn't bother me. The long-term damage in their problem now that it's been reported.
- Water pressure. I thought I was done with this problem. When we were looking at places, we specifically said we didn't want to have to deal with this problem again, but we've been having bad water pressure and intermittent blasts of hot and cold water since the first week we moved in. Finally, in early November, we got some plumbers out here, and they said, surprise, the boiler is old. The lady at the office said there was virtually nothing that could be done about this. I called the owner today, who tried to tell me that it was 'just something that happens when multiple people having their water on.' That's blatantly untrue. I have lived in plenty of apartment complexes with more units than this one where this was never, ever a problem. And the plumbers and the maintenance manager told me straight up that it was a boiler problem. I told him this and asked him to call or email me once the situation was being looked into, and he blew me off and got off the phone as quickly as possible.
Other tidbits: Another screen fell out of a window a few weeks ago. The disposal barfs disgusting water up into the opposite sink, sometimes with so much pressure that it splatters all over me and the kitchen. The oven runs way too hot (which we were told would be dealt with when we reported it on move-in). Only one on-site drier works.
Also, every time you report anything, expect to have to make at least 3 points of contact before anything actually happens. It's usually like this: 1) Report via their website. Be told the date that maintenance will be out. Wait for that date and see that no one comes. 2) Contact the maintenance manager directly. Be told when maintenance will be out. Wait for that date and see that no one comes. 3) Call the maintenance manager and complain. Be told that someone will be out today. Someone comes out that day and usually fails to fix the problem. Repeat as necessary.
Don't rent here. Just don't. Don't be like us and say 'Oh, maybe these reviews are just...' They aren't. Stay away.
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