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Businiess name:
Diversified Residential Services, LLC.
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Review by:
citysearch c.
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Review content:
My dad scheduled a service call through the store where he bought his malfunctioning freezer. Diversified Residential Services was the company that was supposed to come out. After 10 phone calls to the office a few hours after the repairman no-showed, I hunted down an email address online. I emailed the owner explaining that no one showed up, no one answered the phone and I couldn't even leave a voicemail, so I would send the repairman packing if and when he ever did show up. His reply was that he had no idea what I was talking about, never got a service order from the store for me, and he didn't want my business anyway (my email was naturally a bit heated). I called the store and they showed that the service order had been sent and accepted by him. While I was on the phone, they called him on the other line and he denied ever getting the order. Then he sent me another email saying I should have called the store before emailing him to complain. Why should that be necessary?? He should answer his phone! It is supposedly a business, after all. By the way, his emails were about as coherent as a teenager's text messages, unprofessional in the extreme. I sincerely hope you are reading this review before you hire him, so that you can RUN, don't walk away from this company.
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