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Businiess name:
Sushi Hai
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Review by:
citysearch c.
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Review content:
Here are the details: I normally don't take time to write this but finally decided to share our experience. BTW - not looking for any comp from Sushi Hai!\r
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Sat down at 4:35 for happy hour sushi. Finally waitied on at 4:45 with water and a happy hour menu. Ordered cocktails which arrived at 4:55. Ordered sushi which ultimately took 35 mins to arrive after 2 simple fish tacos that arrived in 15 mins. So basically sitting there for almost an hour to get simple sushi rolls.\r
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Was not happy with the service so I called using my cell phone to speak with the manager as there was no one around asking if we needed anything. Manager came to our table after speaking to her on the phone. She expressed her apologies and paid for our drinks. Didn't really care about them paying for our $4 drinks, really wanted some service. She told us she would bring us her business card....which NEVER happened. \r
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Skip forward 20 mins and she came by again and asked if we needed anything. We had been waiting for a 2nd bud light and asked her to bring one. She replied no problem. \r
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Skip forward 7 mins and our waiter asked to bring our check. We said sure as by this time we were done with dealing with over promised service...especially by the manager.\r
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We paid, tipped well as the waiter was obviously overwhelmed. We never did see the manager again. She was about 28 years old and really didn't have the experience to handle a restaurant this size....perhaps Chipotle next door :)\r
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Seriously though, good food but TERRIBLE service. We live a few blocks away and will travel to Sushi Den next time!\r
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Same price, much better service.\r
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