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Businiess name:  Holiday Inn Pittsburgh-Central/Greentree
Review by:  citysearch c.
Review content: 
My family and I chose this hotel for our family reunion because we had stayed here before in 2005 and was pleased with the experience. What a difference! They were doing construction and sent my family members upstairs anyway with beds and tools strewn all over the hall. When my husband entered our first room, it was already occupied. Another relative's bed was not made and still others had tales from the water running to the room being dirty. The manager was absolutely rude. Thankfully the group manager changed the room locations (we had a block of rooms), lowered the room rates, and helped us to have a better experience. \r It was a bad and embarrassing experience to have people travel on a bus for hours and have to room in a hotel that obviously was not prepared to receive guests in a more impressive fashion. I would not recommend this hotel to others at this time.\r Pros: overworked staff who try very hard Cons: can't get good service with a shotertened overworked staff

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