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Businiess name:
Sleep Dentists
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Review by:
citysearch c.
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Review content:
I was told this was an excellent Oral Surgeon. Too bad I never got far enough in the process to get any work done. I was amazed to find an Oral Surgeon open on Saturday with an appointment available 1 day in advance for a new patient. I had an emergency and this seemed like an answer to my prayers. I called on Friday and spoke with KAREN, she booked me for Saturday. When I offered my insurance information, she said, ""We don't need it now, we will take care of all that tomorrow."" I said, ""Wont they (insurance company) be closed on Saturday"",she said it was no problem, the office is always open on Saturday and it's never a problem. When I arrived at the office, KAREN had booked me incorrectly. She put me down for a consult instead of an extraction. When they called the insurance company, they were closed OF COURSE. The automated response from the insurance company would only say I had insurance but nothing else. So I was then told they had to charge me the maximum amount because the insurance co was not open and they couldn't confirm the pricing through them. I was told I would need to pay $360, when I was told $140 when the insurance co was open. They wouldn't work with me even though it was an emergency. Let me pay the $140 and on Monday, bill me the difference if I am wrong. They said NO! I showed them the paperwork from the dentist who said I needed an oral surgeon that said $140. They wouldn't accept that as proof of anything.\r
So I was left with paying more than double or leaving with nothing done at all and in an emergency pain situation (exposed nerves). When I spoke to the nurse in charge and told her it was KAREN who gave me this info and didn't call the insuance co in advance after I asked of they were closed, she said that she either thought or assumed it was KAREN. It was like she knew KAREN was a screw up or that she was the weak one in the office staff that would make that kind of mistake. Don't go on Saturday, Don't talk to Karen, and prepare to PAY!
Pros: Doctors came highly recommended
Cons: Office staff is undependable and charge you the maximum allowable
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