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Businiess name:
Hot Bagel Shop
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Review by:
citysearch c.
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Review content:
After going to the supposedly ""hot"" bagel shop for over 20 years, there have been several instances where I have stood at the counter for over 10 minutes patiently waiting to be served while the employees stood in the back and chat. Today when I went to the shop and stood there for a while nobody even acknowledged me even to ask me if I had already been helped. Another customer walks into the shop and his order is immediately taken. Although this did not really bother me that another customer ""cut"" in front of me, I simply asked the owner ""am I invisible today?"" ""Will I get helped?"" She told me I was not standing ""in line."" Um, there are no official markers for a ""line"" and I was already standing there for 10 min. What did she think I was waiting for? She could have simply said ""sorry - I thought you had already been helped "" but after I gave her some advice (since I am a business man as well) to at least ACKNOWLEDGE your customers she began to argue consistently with me. Although I kept my cool and told her I am not trying to argue with her, I just wanted to be acknowleged, she still CONTINUED TO ARGUE WITH ME. Me, a customer of over 20 years. Well... not any more. I told her I was never going to her shop again. And I am also writing to the Better Bus Bureau about the way she treats her customers. They have EXTREMELY HORRIBLE CUSTOMER SERVICE. And the owner has no business being in business!
Pros: Nothing-Go to another bagel shop that will serve you better
Cons: Horrible Customer Service / Rude Owner and Employees
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