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Review content:
I have four issues all linked to one major issue. Poor Customer Service in a service oriented business. I can PROMISE that my family and I will NEVER RETURN.
ISSUE ONE:
It seemed as if no one was in charge. It took three trips with a billing statement from a third party, for the very elusive gentleman in charge, Tom, to admit and credit $80 that was missing from our account (billed but not credited). Billing also indicated that an extra vest was ordered. We only noticed this after we received an extra vest. When the issue was brought up to a salesperson, I was assured that we were not charged for the extra vest. Consulting the bills later, I am sure we were and am still waiting for the return of my $40 dollars.
ISSUE TWO:
Two out of four tuxedos were not sized properly. One person of our party was from out of state and was measured in a shop out of state (MI). Staff at Spoiled Lady claimed this was the reason that the tux ordered was the wrong size. Believable, only to someone who couldn't read otherwise. The measurements ordered did not match the measurements given (shirt and pants). The pants were poorly hemmed and tightened to the max. The replacement shirt noticeably did not match the other three (tiny pointed collar versus full collar and the ribbing one the front was different). The sizing of the other tux couldn't be excused as someone else measuring improperly (Spoiled Lady did the measuring). The salesperson on the morning of the wedding hassled the family member sent to pickup the hemmed tux because he was not the bride or groom even after we received the okay for them to do the pickup.
ISSUE THREE:
My wife's dress required a hoop skirt because of the length. This was billed for months earlier, but never ordered. My wife, unknowingly, had used one the store had, even up to the day before when she went in for her final fitting. As she was redressing, the salesperson packed her dress to go. When the dress was open the next day, the hoop skirt was missing. After phone calls and an emergency trip, by the same benevolent family member, a nonadjustable hoop skirt 6 sizes too small was sent with the assurance that it was the one she had used the day before. When this was discovered, phone calls were made, and no one answered the phone at 1:55 pm on a Saturday (store hours as given are till 3 pm on Saturday). The result of this hindrance delayed the wedding for over half a hour (expensive when you count everyone who was already on the clock; not to mention very upsetting to the bride). The Monday after (Saturday wedding), both mothers (bride and groom) went to return the tuxedos and hoop skirt. The Spoiled Lady staff haggled with them for over an hour on the hoop skirt. They argued that the hoop skirt was used and couldn't be returned. HELLO, it was used when it was picked up and my wife never wore it (six sizes too small). Only then did it come to light that my wife's hoop skirt had never been ordered. The staff then tried to justify reasons not to return the money (forty measly dollars when the bill was seven shy of fifteen hundred). On a positive note,
ISSUE FOUR: (related to issue one)
The number one reason that I will never return is that Tom flat out lied on Monday to both mothers (bride and groom). He denied that my wife and I had any problem over the $80. It took me threatening to call Visa and dispute the charge before he acknowledged it . He also blamed my wife for her hoop skirt not being ordered. Like it was her responsibility, she was measured and paid; they didn't order it, period. I do not believe the customer is always right, but I do believe in fairness. Blaming the customer for your own poor management and organization skills is not a healthy or profitable business practice in today's economy.
Pros: Reasonable Dress Prices
Cons: Utterly Lousy Sevice
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