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Businiess name:
BCR Music and Sound
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Review by:
citysearch c.
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Review content:
Excellent Sales Personnel... Nice Products... Good People.. Took way to long to get warranty work done on my guitar, however. I called every two weeks.. First call, I was told they would get back to me.. Waited a couple days and called again.. Sales rep who sold me the guitar was very up front and said they had not shipped out the guitar for service yet. Called two weeks later was told they would check and get back to me.. Needless to say.. They did not get back to me, so I started eMailing... The only time they ever got back to me was when my Guitar was back... Took approximately 6 weeks. Then I had to pay for shipping.. Again very friendly people but as a customer, I expected a little better treatment... and I didn't expect to pay for the shipping... 6 Weeks was way to long to wait for my guitar repair work. I may go back for my next purchase, however it is highly doubtful... Peace... rdc
Pros: Nice Product, Easy Access, Overall Good People...
Cons: Not very good communications!
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