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Businiess name:
Briargrove Pharmacy & Gifts
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Review by:
citysearch c.
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Review content:
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After 2 years of going to this pharmacy I am switching to Wallgreens, Randalls, Costco heck anybody else but Briargrove pharmacy. It took me 2 years to realize they don't know what they are doing. I thought because they all had on white coats and are up high on a platform they knew their business. They have made mistakes with medicine, insurance, co pays you name it. I'm not even sure the people that work there are even pharmacists.\r
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Even if you call in 2 days ahead of time for a refill it won't be there when you show up. You will sit there behind every old timer from Tanglewood all disgruntled wondering where their medicine is. \r
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On a weekend I had a Rx filled and that night I noticed there was only a couple of teaspoons of liquid in the bottle. The next Monday the ""pharmacist"" said that I needed a new prescription. Couldn't she have told me that on Saturday? It was seizure medicine for my disabled son for gosh sakes it was kind of important. What if I had thrown the bottle in a bag and left town without checking it? Was I supposed to read her mind? \r
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In addition I insisted from the beginning that I had a secondary payer in addition to my private insurance and they assured me I didn't, just give us your credit card please. I finally pushed it and it turns out I do have a secondary payer to cover whatever the first payer won't. This had been in their computer the entire time I have been going hundreds of dollars in wasted co pays to them. David the owner shrugged it off and came up with a bunch of weak blah blah. I was really hoping he would make it right but he didn't. He is a small business owner and the buck stops with him. If it had been Wallgreens I could have gone up the chain. That is why I don't shop at boutiques or small business owners.\r
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The pharmacy does carry some hard to find things like food thickener etc, weight gain powder that I use for my son etc. But most of it is just tacky junk. Wallgreens drive thru here I come.
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