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Businiess name:
Lighthouse Bookstore
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Review by:
citysearch c.
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Review content:
I just had a really negative experience with the owner of the metaphysical bookstore on Pearl St. Lighthouse Bookstores. I absolutely love that store and have shopped there forever (probably 20 years)!!!! The other day I was in a hurry looking for a birthday present for a friend and found something and went to purchase it. The cashier put the transaction through and then went to take the price tag off and tore the paint off the bottom of the item. She apologized and tried to do the same with several others, but the same thing happened. I had not found anything else I was interested in in the store and didn't have time to shop further. They have a no return policy but I hadn't even walked out of the store with it... The cashier couldn't do a return and although I tried to problem solve options for a voided transaction, she insisted there were no other option but to take the item home... and to call the owner to rectify the situation.... When I called today I explained the above, indicating that I prefer my money back because it was not something I chose to leave the store with etc etc... He robotically repeated, ""You can come in and exchange the item for anything else, any time..."" When I tried to explain that this feels like a unique situation clarifying that it was not a completed purchase and it was his employee who insisted it was the only solution at the time and that I was not comfortable with this solution stating I wasn't sure he was really hearing me.... he said, ""I heard everything you said, and ""I don't really care mam!"" It felt like a really curt, rude, blow off and a bad way to do business. I just felt the need to tell folks that I think might chose to do business here in case you this may influence your desire to frequent this store. Thanks for listening and feel free to pass this information on if you desire.
Pros: fun items to purchase
Cons: Bad business experience
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