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Businiess name:
Professional Account Mgmt
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Review by:
citysearch c.
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Review content:
The interaction with this service started from an already paid parking ticket from the city of Pittsburgh. The issue at hand was a late fee associated with this ticket. I had written a letter to the organization in protest of the late fee and the letter was never acknowledged or received. After a couple of phone calls by Professional Account Management, we discussed why the late fee was being collected on. After going back to my records, I noticed that I did not send the ticket within the requested time. So, realizing my mistake, I asked that they send me another bill. To date, I have not received another bill. In the meantime, I continue to receive phone calls as if they knew nothing from the previous phone conversations. Finally, the purpose of this rating is the phone call I received today. The lady became belligerent and began accusing me of things I didn't say. Finally, she hung up on me! I am very frustrated that this business did not follow through with sending me another bill upon my request (they say the bills come automatically but I haven't been receiving them, so why not help me by faxing one or hand mailing one). If it is so important to call me once a week, why not go one step extra to get me the bill. But, more importantly, why does a professional agency allow someone to harass a ""customer"" who was trying to work this out professionally? I was upset at the extreme rudeness but did call back to pay this late fee. I am shocked at how I was treated and would recommend a city or business to consider other collection agencies before hiring this one. I would also welcome a call from the owner of this agency if they so choose.
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