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Review content:
Thunder Movers... hmmm. I'm happy to see here that someone else here thinks they did a great job, but Mike, Dottie and their team are liars, thieves and as far as insured, an absolute joke.
First, they give you an estimate OVER THE PHONE and don't actually come in to see what's there. So my quote was $1,200 over the phone and the end cost was $1,602.03 when all was said and done. That's a 35.5% expense I didn't anticipate.
Second, they Mike lied to me when he told me directly that I didn't have to move anything fragile on my own because Thunder Movers was insured FOR FULL REPLACEMENT VALUE. So I let them move my artwork, fragiles and mirrors. Problem is, after I've unpacked completely, here is what was broken or missing altogether. Read carefully:
1 Tommy Bahama wrist watch with six individual interchangeable wrist bands totaling a loss for me of $600.
1 table cloth and 8 matching napkins. Total loss for me $129.
1 vase (moved in a blanket and was shatter to pieces when I unpacked it). Total loss for me $79.
1 of a set of four sandstone, handpainted coasters. Total loss to me: $25, and now I only have a set of three.
Total of all missing or broken items: $833 dollars. Now pay very close attention: When I contacted Thunder Movers to ask for replacement value of these items, they wouldn't call me back. I called and left about a dozen messages before calling one morning very early to catch Mike off guard. His answer to the missing watch and wristbands and everything else was: ""I trust my guys.... I'll send you a claim form, it reimburses based on WEIGHT (not replacement value) at $0.60 cents PER POUND."" So, for the $833 dollars that I lost from hiring these folks will reimburse me less than $3 dollars for everything. Absolutely liars, thieves and misleading.
Third, they left the most smelly packing blankets in my garage and then refused to come back to collect them up. So they become my problem to get rid of them. These are big bulky blankets. Where am I'm I going to get rid of them? It becomes my problem. I plan to take the time and expense of gas to drive to their company and toss them on their front door.
I had to file a police report for the theft of my jewelry, Mike remains unresponsive to my continued calls, and now I'm going to take the company to small claims court. The rub over the watch alone: they were to shrink wrap all of my furniture and I was instructed to leave everything in the drawers. I have three other watches that sit in the same basket of a dresser drawer... all cheap ones, and someone had to really think about which one was the valuable one and matched the six separate wrist bands before making a decision to take the correct watch and corresponding bands. The funniest part is that even though one of the remaining watches was purchased 21 years ago and is still stylish, they left it behind and it was a $1,000 watch I bought the day I graduated from college.
STAY FAR AWAY FROM THIS COMPANY. Bids that are given by phone? Bids that are 35% off from actual? Loss and damage of your personal belongings? Theft of your jewelry? Lying about how their insurance works? Gladly taking your check, cashing it the same afternoon as the move and then never responding to your phone calls if you have any issues? Good luck.
If I defer even one person from using and trusting this horrible company, then I'd be happy. If you need a local moving company that does not pack your stuff, but brings two sharp, fast guys, a huge truck, blankets and charges only $300 for three hours of work and managed my entire 4,000 square foot home and dozens of my friends moves, try calling Pat Rivelli at (503) 222-5970. His company is called Super Movers, and ""super"" beats ""thunder"" hands down.
Unfortunately due to recent surgery, I couldn't pack my own stuff, so I went with Thunder Movers. BIG Mistake. Don't make the same one.
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