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Businiess name:
O'reilly, Maryellen, Md - Med-Weight & More
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Review by:
citysearch c.
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Review content:
This place offers you one time payment with life time guarantee. The technicians are very nice and knowledgeable. The reception team is however different. I signed 4 years ago for face treatment with life guarantee, then I called (after 2 years of no service) to schedule a maintenance session. The receptionist told me they had no availabilities until 2 months. I called again and told her that I need to have new service for new areas (new payment of course) and she gives me an appointment in the same week. As soon as I go for this appointment, she collects the full amount in advance. When it's time for my second session she puts me on hold right away (please hold) for 10 minutes and I have to call again she puts me on hold (they have caller ID service so they know who's calling) so I use a different phone and she answers (she thinks I'm a new customer). When she find it's me, ""I'm sorry, I have to put you on hold and will call you in an hour"" and of course never called.
Same thing happened with a friend of mine. I'm so disappointed in their customer service after paying the full amount. That's why they're cheap.
Pros: good prices / nice laser technicians
Cons: terrible customer service/receptionist
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