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Review content:
STAY AWAY FROM COLEMAN TUXEDOS ? you?d be better off renting a tuxedo from the devil himself!
Check out their rating from the Better Business Bureau at bbb.o r g - they rate an ?F? on a scale of A+ to F !!!
( full link: www.bbb.o r g/new-jersey/business-reviews/formal-wear/coleman-tuxedo-in-short-hills-nj-90083016 )
This business is nothing but liars and cheats. BEWARE. Or better yet, go elsewhere!
If you notice, any positive reviews are all from several years ago ? there are now serious problems with this business, and they regularly engage in fraudulent and unethical business practices. Owner ?Ira? and his incompetent assistant ?Richard? are liars and shysters of the worst mold.
They will ask for a credit card number to ?hold? your rental, and charge it immediately without your knowledge and without getting your signature.. without telling you how much they are charging. Later, they will charge you for any other fees they can think of. DO NOT GIVE THEM A CREDIT CARD UNTIL YOU HAVE RECEIVED EVERYTHING YOU ORDERED, CORRECTLY. Better yet, skip this place all together.
It took me FIVE visits to the store to try and get my tuxedo correct. And they STILL managed to not get it correct in time for my event. I was finally forced to make other arrangements.
After complaining about the multiple issues and massive inconveniences with my rental, owner ?Ira? offered a full discount ? then never processed the refund. When called to inquire about it, he refused to discuss it and hung up on me in the middle of a sentence ? THREE times. Emailed him to resolve, but refused to contact me back.
They tried to trick me into renting their most expensive tuxedo, without telling me the price, by saying it was the only one available to me. I later found out from other employees, that there were plenty of other, cheaper styles in stock. Tried to make it seem like a deal by saying i was getting a ?discount? ? as it turned out, it was the most expensive tuxedo rental i?ve ever seen in my life ($200)
When i arrived to get my ?ready to pick up? tuxedo, it was not yet altered. They made me wait 2 hours before helping me? then had to remeasure me and alter it on the spot, taking another hour.
None of the items i asked for were correct. Vest wrong color, shirt wrong size and style, jacket altered very poorly. No pocket square or suspenders included as requested.
When they didn?t have my requested vest in my size, they lied and tried to give me an XL Extra Long to me and said it was just a normal XL, which of course didn?t fit. They hoped i wouldn?t notice.
When i gave them back the entire tux package so they could correct the incorrect items, they gave my shoes ? one of the few items that WAS correct ? away to another customer (!) I received the tux back with no shoes. They were never able to provide the shoes i ordered in time for my event.
When reminded that the pocket square I ordered was not included, they included a wrinkled, crumpled one they pulled off of a display mannequin and included it with the tuxedo ? which was unusable.
They advertise free pick up and delivery service on their website, but will tell you they no longer have it when you ask for it. Bait and Switch, as well as false advertising.
While I was in there, there was a full wedding party picking up their tuxedos ? demanding their money back because nothing was what they ordered, and many of the groomsmen?s tuxedos didn?t match or were the wrong size.
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