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Businiess name:
General Electronics
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Review by:
citysearch c.
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Review content:
Circuit City selected this company to provide service for my 9 month old Samsung DLP, for which I had purchased an extended warranty. I arranged to take the day off, and they gave me a window of 8 AM to 5 PM in which to expect this service company to show up. At noon I called General Electronics to find out if they had a more specific time, and they told me that they had rejected the claim (which Circuit City shows no record of their rejection) because its still under manufacturers warranty. They didn't have the decency to call me and let me know what was going on. They were absolutely clueless as to why this might be a problem for me. So I took the day off for nothing. When I called them and asked what was going on they just didn't seem to think it was their responsibility to call me, couldn't care less, the woman on the line was very dismissive. CC said they would arrange for another service company to do the service, apparently, they weren't too impressed with them either after the CC representative called them while I was on hold. I'll never deal with them, hope this is fair warning to the rest of you.
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