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Businiess name:
Trebol
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Review by:
citysearch c.
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Review content:
went last night (thursday) to meet friends for happy hour. some showed up at 5:30, some 6:30, a few at 7. ended up with 8 people and had to move to a larger table, not a big deal since only about a 1/4 of the tables were occupied. i arrived with boyfriend at 6:30. we ordered four happy hour plates and some drinks. drinks arrived. at 7:15 i asked about our food. it was brought out a few minutes later. it took 45 minutes and a request to get 1 salad (a large handful of mixed greens with one pickled onion on top), and 3 small plates of tacos. 45 minutes. no apology. our friends who arrived around 7 and ordered dinner didn't see their food for an hour, and the restaurant was out of rice (which was told to them shortly before their food arrived) we ordered some flan around 8 and asked for the check. boyfriend was handling it - we wanted to pay our portion and go. around 8:45 when he was still waiting i asked what was up - i wanted to leave. he explained that they'd been having trouble - couldn't split out the bill and he had no idea what the waitress was doing. i go up to the counter, ask the waitress what's up. she's frazzled beyond compare and has multiple receipts flying about. they can't really bill mutliple cards, didn't split the bills out (even though it was clear separate groups showed up and ordered at significant time intervals...) then apparently they can bill more than one card, but we need to do it all at the same time. i took the bill ($184) and manually broke it out into four groups, crossed out the printed gratuity and wrote in $0, gave them two cards and cash. they ran the cards (including 18% gratuity). i called them on it - they said they couldn't do anything about it. manager was called in who was a little more solid than the useless waitress, but had nothing to suggest. ideas: give the gratuity back in cash. credit some drinks. give out a gift certificate. nothing. ridiculous. not worth another visit.
Pros: atmosphere
Cons: service inexcusable
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