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Businiess name:
Sorrentino--CLOSED
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Review by:
citysearch c.
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Review content:
This restaurant has HORRIBLE customer service. I wanted to have a birthday party at the restaurant for a large party and was told that the restaurant was more than willing to accomodate me and that we could have a ""family style"" menu with selections that I would pick out for as low as $20/person. When I arrived at the restaurant, I was surprised to see that the family style menu had already been picked out for me and was now $35/person. A man (I believe he was the manager) was rude and bossy when I tried to explain to him that his $35 fixed menu was not what had been discussed when I called the restaurant a few days before. We finally agreed on $25/person. Due to circumstances beyond my control, several members of my party either failed to show up or showed up late. So the few of us that were on time decided to order off the regular menu since there was no need for family style anymore. The food was disgusting (I ordered the crab ravioli) and also their pizza oven was out of service so we couldn't even order pizza! Additionally, one of my friends brought cupcakes to celebrate my birthday and the restaurant charged us $20 for bringing our own cake instead of buying cake from them!! Yet they mentioned nothing when my friend walked in with the cake. When my friend went to complain to the manager in a professional manner, he blew her off and said that was his way of making up some of the money he had lost by us not ordering the family style dinner. Then he proceeded to scream at me, in front of the entire restaurant, about how he had lost money since only half of my reservation group showed up. He was rude and unprofessional. He even followed us outside and continued to scream as we exited the restaurant. My friend threatened to call the police if he didn't stop harrassing us. Please do not go to this restaurant. They are rude, do not stand by their word in terms of price, have disgusting food, and the women's bathroom was dirty as well.
Cons: Customer service, food, bathroom cleanliness
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