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Businiess name:
Esser Appliance Inc
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Review by:
citysearch c.
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Review content:
During the week of March 14th I contacted Esser regarding a repair on my microwave. They promptly sent a repair man out that week. He inspected our microwave and determined he would have to order parts from Frigidaire to repair the unit. He indicated the parts would take 7-10 business days to arrive and then he would return to complete the repair. He ordered the parts while at our home via the phone. At that time I paid him via a personal check $74.95 for his service with the agreement that he would return once the parts arrived to complete the repair. As of today, June 30, 2010, I have yet to have my microwave repaired. I have placed calls on the following dates to Esser at 414-422-0837 and left a voicemail message without a response: 3/22, 4/8, 4/12, 4/13, 5/25, 6/25, 6/30. I have also called on the following dates and spoke to Monica: 4/14-I questioned Monica on the two previous messages I left on 4/12 and 4/13 that were not returned. I told her I was concerned they had gone out of business as I had not heard back from them. She was very rude and short with me and indicated she was the only one working and didn't have time to return calls. I told her that was unacceptable after I had given her over 48 hours to return my call. She told me the parts were not in yet and they would call me when they were in. 5/3 - Monica indicated 2 of the 3 parts we needed had come in and they would call me when they were all in. 6/3 - Monica indicated she would check on the part and would call me back. She never did. While I understand Esser cannot control the rate at which Frigidaire delivers the parts, I find it hard to believe that it took that long to receive the parts. In addition, the lack of customer service I received is unacceptable. To this day my microwave is still not fixed!!
Cons: Waiting 4 months to get my microwave fixed.....
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